F.A.Q Homeboxe.com
My Account - Homboxe
To place an order and enjoy all the benefits of the homboxe.com site, it is not necessary to create an account beforehand. Go to the collection, add your item to the cart, and proceed to checkout. After payment, you will receive an order confirmation.
Our Products Product Availability
If products are marked as "available in x weeks," the indicated timeframe is when the product will be available for sale. This timeframe is indicative and subject to change.
Our Customer Review Policy Some of our products have customer reviews. If you want to read reviews or check the average rating for a product, visit the product page and click on "(XX reviews)."
My Order on homeboxe.com Log in to your homboxe account, add your chosen products to your cart. Go to your cart by clicking on "Your Cart" in the top right corner of the site. Review the items in your cart, add any promo codes, select your delivery address, and proceed to the payment page. Once your order is confirmed, you will receive a confirmation email.
How to Use a Promo Code for My Order? Find your current personal offers under the "Promo Code" field on your cart page. You can also receive offers via email or SMS based on your subscription. To avail an offer, enter the received code in the "Promo Code" field on the cart page. If an offer doesn't apply, refer to the offer conditions.
How to Obtain a Discount Code? By subscribing to our newsletter, you'll receive previews of new products, promotions, tips, and offers.
Payment Methods Orders on homboxe.com can be paid by credit card. We accept:
- E-Carte Bleue
- Visa
- Mastercard
- Paypal: A secure and convenient way to pay online without sharing your banking information.
Is My Payment Secure on the Website? Yomebebe ensures total security for your purchases on its site. When you enter your card number and expiration date, this information is instantly encrypted on your computer before being sent to us (using SSL encryption technology).
How to Cancel or Modify an Order? Once validated, your order cannot be modified, whether it's a change in size, color, address, or adding/removing items. However, you can return desired items after receiving the order.
How to Access My Invoice? Your invoice is generated immediately after purchase, and a tracking number will be provided.
How to Track My Order? Tracking your order is simple. In the tracking menu tab, enter your order number followed by your phone number or email address, and all information will be provided.
I Want to Make a Return Returns via parcel relay are free. You have 30 days after receiving your order to be refunded for any unsatisfactory item (or 14 days for bulky items). The refund will be credited to the payment method used, excluding shipping costs.
Products must be returned in their original packaging, intact, and unused. Customized products and gift cards are not eligible for exchange or return.
For postal returns, return costs are at your expense. Return addresses depend on the brand of the returned item.
I Want to Make an Exchange Exchanges are currently not possible. If you want a different size or color, you'll need to return the item for a refund and place a new order.
I Have an Issue with My Package If a product is missing from your order, check the number of packages in your customer space under 'Your Orders.' If your order consists of items from multiple brands, you may receive multiple packages. Wait an additional 24 to 48 hours for the reception of multiple packages. If an item is missing during the preparation of your order, you won't be charged, and you'll be notified in the order confirmation.
If your package is damaged or the product is defective or incomplete, contact customer service at
Contact@homboxe.com.
Contacts If you have a question, you can contact us via chat by clicking on the green icon at the bottom right of your screen.
Need advice on placing your order? Have a question about order tracking or a product? Our customer service representatives are available at
Contact@homboxe.com.